Effective Date: July 22, 2026
At Spice House, every order is prepared fresh after it is confirmed. Please read our policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled only if food preparation has not yet started.
Once preparation has begun or the order has been dispatched for delivery, cancellation requests cannot be accepted.
2. No Refund Policy
All confirmed and completed orders are final. Spice House does not provide refunds for any order.
This includes, but is not limited to:
- Change of mind after placing the order.
- Incorrect food selection made by the customer.
- Delay caused by incorrect delivery address or incorrect contact information provided by the customer.
- Failure of the customer to receive the order.
- Partially consumed food.
- Taste preferences or personal expectations.
3. Incorrect or Damaged Orders
If you receive an incorrect item or your order is significantly damaged during delivery, please contact us immediately with your order details. We will review the issue and, where appropriate, may offer a replacement at our discretion. No monetary refund will be provided.
4. Delivery Delays
Delivery times are estimates and may be affected by traffic, weather, festivals, or other circumstances beyond our control. Such delays do not qualify for refunds.
5. Failed Online Payments
If your payment is deducted but your order is not successfully placed due to a payment gateway or banking issue, the reversal of the transaction will be handled by your bank or payment service provider according to their policies. This is not considered a refund from Spice House.
6. Contact Us
For any questions regarding your order, please contact us:
Spice House
Samantra Pur, Bhubaneswar – 751002, Odisha, India
Email: hi@spicehouse.store
Phone: +91 7008943231